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Excise Tax Manager |
| by MyIntegrator |
Overview
Excise, Tariffs & Duties Tax Manager is a rule-driven tax management app that brings excise taxes, tariffs, duties, and custom per-product fees into a single, easy-to-configure engine. Perfect for B2B and enterprise merchants dealing with industry-specific taxes, region-based tariffs and duties, and complex fee structures.
Key Capabilities:
• Create custom taxes, duties, and per-product flat rates
• Apply rule-based taxes using multiple filters (SKU, category, tax class, customer group, shipping zone, ZIP/postal code, tax exempt codes, minimum cart value)
• Combine percentage rates, flat fees, and custom multipliers in a single tax rule
• Integrate with BigCommerce Basic Taxes for tax-on-tax calculations
• Handle tax-exempt customers automatically (wholesale, government, non-profits)
• Export tax reports for audit and compliance
You can find out more (on the official MyIntegrator website).
Installation
Step 1: Install from BigCommerce App Store: This add-on is a one-click install (via the BigCommerce app store).
Step 2: Enable the Tax Provider: Once installed, navigate to your BigCommerce admin panel:
1. Go to Settings > Tax
2. Click on "Configured Providers" (or visit: https://store-{STORE HASH}.mybigcommerce.com/manage/settings/tax/configured-providers)
3. You should see an "Excise Tax" provider in the list
4. Click "Edit" on the Excise Tax service, and proceed to step 3.
Step 3: Test the Connection
1. On the Excise Tax provider edit screen, click the "Test Connection" button
2. If successful, you'll see a confirmation message
3. If the test fails, see the "Installation Troubleshooting" section below
Step 4: Enable the Provider
1. Check the "Enabled" checkbox to activate the tax provider
2. The "Provider targeting" section allows you to select specific countries and regions where the Excise Tax Manager should apply
• BigCommerce allows only one tax provider per region, so you may need to disable other tax providers first.
• Select specific countries/regions to limit where the app calculates taxes - note that this setting will override the regional filters you can set within the app itself
3. Click "Save" to apply your changes
Step 5: Configure Tax Rules
With the connection successful, you're now ready to configure your tax rules! Navigate to the Excise Tax Manager app from your BigCommerce Apps menu to start creating tax rules.
• For information on creating tax rules, as well as example scenarios, click here
Features
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Our app allows to to setup and add custom taxes, levies and fees to your store on checkout. |
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Setup rule-based taxes that apply based off of product SKU, customer group, tax class, shipping location and more. |
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Show your customers the tax breakdowns for orders with tax inclusive items. |
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Connect your Avalara account to automatically import cross-region tax compliance rules. |
Installation Troubleshooting
If the "Test Connection" button fails:
1. Check BigCommerce Store Logs:
• Navigate to Settings > Logs (or visit: https://store-{STORE HASH}.mybigcommerce.com/manage/settings/logs)
• Search for "Excise Tax" or "tax provider" errors
• Review the error details to identify the issue
2. Verify App Installation:
• Go to Apps > My Apps (or visit: https://store-{STORE HASH}.mybigcommerce.com/manage/marketplace/apps)
• Find "Excise, Tariffs & Duties Tax Manager" in your installed apps
• If you see "Cancel Installation" button but no "Uninstall App" button, the installation was interrupted
• Click "Cancel Installation" and re-install the app
3. Check App Status:
• Ensure the app shows as "Installed" and "Active"
• If the app is suspended or has payment issues, resolve those first
4. Verify API Permissions:
• The app requires specific BigCommerce API permissions
• If permissions were denied during installation, you may need to re-install
Tax Provider Not Visible
If you don't see the "Excise Tax" provider in your Configured Providers list:
1. Confirm the app is fully installed (see "Verify App Installation" above)
2. Wait 1-2 minutes after installation for the provider to appear
3. Refresh the Tax Settings page
4. Check that no other tax providers are blocking the Excise Tax provider
5. If still not visible, contact support with your store hash
Tax Requests Not Working
If taxes aren't being calculated at checkout:
1. Verify the Excise Tax provider is enabled (checkbox checked)
2. Check Provider Targeting settings - ensure your shipping destinations are included
3. Review Store Logs for tax request errors - make sure that you can see outgoing tax quote requests to our app
4. Verify you have at least one enabled tax rule configured in the app
5. Check that your tax rules have matching filters (e.g., if you set Zone="CA", ensure orders are shipping to California)
Still Need Help?
If you continue to experience issues:
• Reach out to MyIntegrator support(link) with your store hash and specific error messages. We are available any time.