What support is available to me?
This Knowledge Base collates documentation for the various products, apps and services that MyIntegrator provides.
Additionally, registered customers can submit support request tickets directly to the MyIntegrator support team - please see the next section, 'Getting Support'.
How do support tickets work?
Customers who have registered with us can submit support tickets directly to our support team via our support portal. Once submitted, customers can track the status of their ticket and any replies from our support team through the support portal. Customers can then reply either through our support portal or via email.
In what circumstances should I submit a support ticket?
Feel free to submit a support ticket for any reason, including general inquiries, set-up instructions and bug fixing.
When can I expect a support response?
Support tickets can be submitted anytime (through Knowledge Base articles), and our response team is available Monday to Friday, 8.30AM to 5.30PM, Australian Eastern Time.
How do I submit a support ticket?
Please follow the following steps to submit a support ticket:
- Log into your MyIntegrator Knowledge Base account.
- If you have not registered, you can do so here. (You will also need to confirm your email!)
- Click Support in the navigation bar to access our Support Portal (alternatively, click here).
- Click "Open Ticket"
- Fill in all fields, ensuring to select the appropriate service, and submit.
- You will receive an email notification of your ticket on submission.
Is there a number I can call?
Yes, if you are unable to use the support ticketing system please contact us via phone at +61 3 9005 0823.
Is there a contact option for general inquiries?
For general enquiries please refer to our main website at https://www.myintegrator.com.au.