Knowledge Base > Troubleshooting & Support > Support FAQ

Support FAQ

What support is available to me?

The Knowledge Base can be browsed by anyone anytime for documentation for the various products MyIntegrator provide, accessible here.

Alternatively, registered customers can submit tickets directly to our support team from this support section.

Support Hours:

Support is available anytime (through Knowledge Base articles) or Monday to Friday, 8.30AM to 5.30PM Australian Eastern Time (through support tickets).

Submitting a support ticket:

Customers who have registered with us can submit support tickets directly to our support team via our support portal. Once submitted, customers can track the status of their ticket and any replies from our support team through the support portal. Customers can then reply either through our support portal, or via email.

Ticket support is provided Monday to Friday, 8.30AM to 5.30PM Australian Eastern Time.

Please follow the following steps to submit a support ticket:

  1. Log into your MyIntegrator Knowledge Base account.
    • If you have not registered, you can do so here. (You will also need to confirm your email!)
  2. Click Support in the navigation bar to access our Support Portal (alternatively, click here).
  3. Click "Open Ticket"
  4. Fill in all fields, ensuring to select the appropriate service, and submit.
  5. You will receive an email notification of your ticket on submission.

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