Knowledge Base > Linked Account Switcher > Troubleshooting

Troubleshooting

Login Options Not Appearing/Nothing in Dropdown


If the dropdown to switch users is appearing but there are no options in it:

  • Ensure that the current logged in customer shares a Customer Group or Customer Attribute Field Value (based on the method you’re using)

If the problem persists, it is likely due to cache. To improve the performance and speed of the switcher and minimise the effect on your storefront, we cache the switching options available to users for 1 hour. Please wait and try again, your changed Customer Groups/Customer Attribute Field Values should reflect in the switcher soon.


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