How much does it cost?
Order to Email is offered as a monthly subscription. Your plan includes a set number of processed orders each month. If you go over that allowance, a small overage fee applies per additional order.
- Monthly subscription: US$199.00 / month
- Includes: Up to 150 processed orders/month
- Additional fee: US$200.00/month for 151+ processed orders
Example: If you process 500 orders in a billing month, you'll pay:
US$199.00 (base monthly subscription, includes the first 150 processed orders)
+ US$200.00 (additional monthly fee for processing more than 150 orders)
= US$399.00
New installs receive a 14-day free trial. After the trial, subscribe from the Subscription page in the app to keep using Order to Email.
What counts as a processed order?
A processed order is counted each time Order to Email successfully turns an inbound customer email into a Pending order in BigCommerce.
- One inbound email that creates one Pending order = 1 processed order.
- Failed processing (for example, no matching customer, invalid SKUs, or unreadable content) does not count.
- Usage is tied to your billing cycle and resets at the start of each new period.
Order to Email reads plain-text, HTML, and attachment content (including PDFs) when extracting order data. Billing is based on successful order creation, not on whether the message had a PDF attachment.
How do I track my usage?
Inside the app dashboard, you can view your current billing period usage (PDF emails sent) and any overage charges accrued so far, so you can monitor spend at any time.
Common questions
| How do I update my payment method? | Go to the Subscription section in the app and choose Update payment method. Payment details are handled securely and are not stored on our servers. |
| Where can I find my past invoices? | Invoices are available in the app under Billing History, where you can view and download past receipts/invoices. |
| How do I cancel my subscription? | You can cancel anytime from the Subscription section. Access continues until the end of your current billing period. |
| What happens if my payment fails? | If a payment fails, we’ll notify you and provide time to update your payment method before access is paused. |
| Can I update billing address or tax details? | Yes—use Manage billing (available in Billing/Invoices) to update your billing address, tax ID, and related details. |